AT&T’s Response

23 08 2008

A couple days ago, on my blog, I posted an open letter to AT&T Wireless regarding their expansion of the 3G networks. I had seen absolutely no progress, so I felt that the letter was needed, especially with no coverage in the closest metropolitan area, Ocala, FL. I wanted the letter to get around, so I Dugg it and I even added the Twitter for AT&T News.

The next day around 2pm, I was contacted via e-mail by a Seth Bloom of AT&T Corporate Communications. He wanted to know when and how I could be contacted. I gave him my info and began the wait [I've gotten good at it].

Soon after making contact, I loaded up Twinkle, and to my surprise someone was tweeting that they had 3G in my area. My first thought was that they had just bought it, and they were excited. Being a sceptic, I turned my 3G on, and to my surprise, my favorite little icon was smiling back up at me. Luckily, I had some driving to do that day, so I was able to see if I had gone insane or not. Verdict I wasn’t [although, according to my Qik viewers last night, I am anyway].

Today, I was called. My iPhone sang Jared’s tune for me, and I immediately muted everything and tweeted it. Through the earpiece, I heard a woman saying to me “Hello Colin, this is — from the AT&T Mobility President’s office” [I honestly forget her name...I'm really sorry]. She and I had a really nice talk. The main question was “how do you like your new 3G service?” which I loved the sound of, since it gave me the feeling of responsibility for it.

The other question was the 3G coverage in Ocala. Sad to say, there is none, nor is the new towers even planned, according to her. She did tell me though, that if you’re ever wondering about the expansion of 3G in your area, check with your local AT&T reseller or call customer service [611] and they’ll be able to tell you.

This post was originally intended for DailyTechTalk.com, but it appears to not be working.





AT&T’s Response [part 1]

21 08 2008

This afternoon, I was contacted by an AT&T Corporate representative via e-mail stating that they had seen my open letter and would like to have conversation with me. I agreed, and we exchanged phone numbers.

Throughout the day, I had been hearing chat on Twitter that 3G was expanding [read: people saying "omg! 3G!"] I was cooking at the time, and I thought “why the hell not” so I flipped 3G on and saw the beautiful little 3G icon smiling up at me. Naturally, it disappeared within seconds due to the bad service I get in that area of my house.

I had class later, which meant driving around a greater part of the county. So I can formerly announce that Citrus County, as well as Brooksville, have 3G!

Sadly, class was cancelled, so all I can do is keep waiting for AT&T to call me.